Process Executive - Voice (P&C)
Location: Hybrid
Experience: 1 to 3 years in customer service and voice support
Shift: Rotational
Skills Required: English proficiency, Cisco Webex Calling, Workers Compensation domain knowledge
Job Summary
Cognizant is seeking a motivated Process Executive - Voice for our Property and Casualty (P&C) team. This role involves supporting clients by addressing their inquiries, managing policies, and handling claims, particularly within Workers Compensation. If you have a customer-focused attitude and knowledge of Cisco Webex Calling, we’d love to have you join our dynamic and supportive team!
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Key Responsibilities
- Customer Service Excellence: Offer top-notch customer service by resolving client inquiries efficiently and accurately.
- Communication Management: Use Cisco Webex Calling to communicate effectively with clients and team members.
- Workers Compensation Policy Management: Manage Policy Administration tasks, including issuing new policies and processing client requests.
- New Business Operations: Handle onboarding and issuing policies for new clients in Workers Compensation.
- Claims Handling: Oversee claims processing to ensure all steps are completed on time and follow legal guidelines.
- Cross-Department Collaboration: Work closely with other teams to improve service quality and operational efficiency.
- Record Keeping: Maintain clear and organized records of all customer interactions and transactions.
- Client Follow-ups: Regularly check in with clients to ensure their needs are met and questions are resolved.
- Process Improvement: Take part in developing ways to improve customer service delivery and workflow.
- Training Participation: Attend training sessions to stay up-to-date on industry best practices.
- Feedback to Management: Share insights on customer service trends and suggest improvements.
- Compliance and Team Support: Ensure all tasks comply with company policies and regulations and contribute to a positive work atmosphere.
Required Qualifications
- Customer Service Skills: Excellent communication and problem-solving abilities to handle client inquiries smoothly.
- Experience with Cisco Webex Calling: Familiarity with this tool to manage client communication.
- Workers Compensation Knowledge: Understanding of Workers Compensation policy administration and claims processes.
- Language Skills: Strong proficiency in English, including reading, writing, and speaking.
About Cognizant
Cognizant is a global company with a workforce of over 300,000 associates worldwide, and we're dedicated to driving positive change. With a focus on innovation, Cognizant is known for its commitment to supporting its people, clients, and communities. Headquartered in the U.S., Cognizant helps companies improve and transform their business and technology strategies for the digital era.
Our Commitment to Diversity and Inclusion
Cognizant is an equal opportunity employer that believes in creating an inclusive workplace. We value diversity and support equity, and we are committed to providing a space where every individual feels welcomed and respected.
This Process Executive - Voice role is an excellent opportunity to grow and make an impact in the world of customer service. If you are passionate about helping clients and supporting operational processes, apply now to join our thriving team!
Apply Link : Click Here
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