Job Opportunity: BPO Team Manager - Operations
Location: [Insert Location]
Experience Required: 6 to 10 years in BPO Operations
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Job Summary
We are looking for a committed BPO Team Manager - Operations with strong skills in MS Excel, Psft Talent Acquisition, and HR for India. In this role, you will oversee the daily functions of our BPO team, support team productivity, and drive ongoing improvements to meet company goals.
Key Responsibilities
As a BPO Team Manager, your main responsibilities include:
Managing Daily Operations: Oversee day-to-day tasks of the BPO team to keep everything running smoothly and ensure high productivity.
Supporting Team Performance: Guide and help team members reach performance targets, providing support as needed.
Data Analysis in MS Excel: Use MS Excel to analyze data and create reports that help management understand progress and areas for improvement.
Ensuring Policy Compliance: Implement and monitor company policies and industry rules to ensure all processes are compliant.
Coordinating with HR: Work closely with the HR team to manage talent acquisition and employee relations.
Using Psft Talent Acquisition Tools: Use Psft Talent Acquisition Mgr & CG to make recruitment more efficient and improve the experience for candidates.
Tracking Team Performance: Develop and maintain metrics to measure team progress and identify areas for improvement.
Holding Regular Team Meetings: Communicate goals, provide feedback, and address any concerns with the team regularly.
Improving Customer Satisfaction: Lead projects aimed at boosting customer satisfaction and service quality.
Collaborating with Other Departments: Work with other teams to ensure BPO operations are aligned with company goals.
Managing Client Issues: Ensure quick and effective resolution of client queries to keep satisfaction levels high.
Promoting Continuous Improvement: Launch and lead improvement initiatives to make operations more efficient.
Preparing Reports for Senior Management: Create and present reports to senior management to aid in strategic planning.
Qualifications
To be successful in this role, you should:
- Have strong technical skills in MS Excel for data analysis and reporting.
- Be experienced with Psft Talent Acquisition Mgr & CG for managing recruitment processes.
- Have knowledge of HR practices and regulations specific to India.
- Display excellent leadership and team management skills.
- Be skilled in creating and managing performance metrics.
- Possess strong problem-solving and decision-making abilities.
- Communicate well and work effectively with others.
- Be able to handle multiple tasks and set priorities efficiently.
- Be committed to continuous improvement and operational excellence.
- Have a customer-focused approach to service delivery.
Preferred Certifications
- MS Excel Certification
- HR Certification related to Indian regulations
- Psft Talent Acquisition Manager Certification
If you're a proactive leader with a passion for driving excellence and efficiency, this BPO Team Manager role offers a rewarding opportunity to make an impact. Apply today and join our dedicated team.
Apply Link : Click Here
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