Cognizant is Hiring General Manager | Apply Now

 Position: Business Lead

Qualification: Post Graduate (preferably MBA)

Job Overview

We are looking for a Business Lead to strengthen our client relationships and drive business success. This role requires someone who can effectively manage stakeholders, enhance customer satisfaction, and improve business processes. If you have an MBA and are passionate about delivering excellent service, this position could be a great fit for you!

Key Responsibilities

Stakeholder and Business Management

• Build Strong Client Relationships: Engage with clients regularly to understand their needs and ensure we meet their objectives. Participate in daily meetings to discuss performance and address any issues.
• Understand Client Objectives: Know what your clients want to achieve and help them meet their goals. Identify what they need and ensure our team delivers on those requirements.
• Enhance Communication: Work with clients and internal teams to improve business practices, optimize costs, and increase productivity.
• Implement Solutions: Identify problems that impact business operations, propose solutions, and work with teams to implement these changes.
• Collaborate Across Teams: Work with various departments to gather different perspectives, analyze risks, and ensure everyone is aligned toward common goals.
• Drive Change: Act as a change agent by collaborating with quality, transition, training, and onsite teams to enhance quality and efficiency.

Customer Relationship Management

• Improve Customer Satisfaction: Work to enhance the customer experience by ensuring high-quality delivery of services and identifying value-added projects for clients.

Process Improvements and Adherence

• Address Audit Observations: Ensure that any feedback from audits is addressed promptly.
• Analyze and Recommend Improvements: Look at current processes, identify areas for improvement, and suggest ways to make them better.
• Encourage Innovation: Foster a culture of continuous improvement and innovation within the team by driving new ideas and automating processes to reduce manual work.

Project Control, Management, and Review

• Oversee Project Deliverables: Make sure the project team meets its goals and delivers on time.
• Develop Performance Measures: Create systems to track process performance and ensure continuous improvement.
• Proactive Risk Management: Encourage the team to identify potential risks early to avoid issues down the line.

Team Leadership

• Mentorship and Guidance: Provide support and guidance to your team members, helping them align with business needs and personal goals.
• Performance Management: Conduct regular performance appraisals and identify training needs for team members.
• Motivation and Retention: Keep team morale high and manage attrition through effective engagement and communication.

Must-Have Skills

• Customer Service: A strong commitment to providing excellent service to clients.
• Online/Digital Marketing: Familiarity with online marketing strategies to enhance business reach.

Why Join Us?

This position offers a unique opportunity to lead business initiatives and make a significant impact on client success. If you have a passion for business management and are looking to grow your career, we would love to hear from you!

This role is perfect for someone who is motivated, enjoys working with people, and is committed to continuous improvement. Join our team and help us drive success together!

Apply Link : Click Here